Delivery Information
All of our wallpaper murals are made to order and may be produced and shipped from China. Because delivery includes both a production stage and a transportation stage, the delivery time shown for an order is an estimate only and is not a guaranteed arrival date. Please read the information below and the delivery details shown at checkout before completing your purchase.
Production and Dispatch
Most wallpaper mural orders require approximately 6–8 business days for artwork review, printing, quality checking and packing before dispatch. Large orders, trade orders, multiple-room projects or orders requiring additional instructions may need more time.
If the dimensions, crop, material, delivery address or another order detail needs to be confirmed before production, BM Bespoke Mural Wallpaper may contact you. Production may not begin until the required information has been confirmed. Please check your email after ordering and respond promptly if clarification is requested.
Estimated Transit Times
- United States, Canada, the United Kingdom, Europe and Australia: usually 5–8 business days after dispatch.
- Other destinations: usually 6–12 business days after dispatch.
These are typical estimates after dispatch, not guaranteed delivery dates. Actual transit time may vary according to the destination, carrier route, customs clearance, local delivery conditions and the service available for your address.
What Can Affect Delivery Time?
Estimated delivery may be extended by customs inspections or clearance, import procedures, remote-area delivery, public holidays, seasonal peaks, severe weather, carrier disruption, incomplete address information or an unsuccessful delivery attempt. These circumstances are outside the reasonable control of BM and may affect the final arrival date.
Tracking Information
When tracking is available, tracking details will be sent by email or made available through your customer account after dispatch. A tracking number may take some time to show its first scan after the parcel leaves production. Please allow the carrier time to update its system before reporting that a parcel has not moved.
If tracking has not updated for an unusually long period or the parcel has passed the estimated delivery window, contact us with your order number and tracking number. We will review the available carrier information and advise on the next step.
Delivery Address and Order Changes
Please carefully check the recipient name, street address, city, postcode, country, telephone number and email address before placing your order. Contact us as soon as possible if an address needs to be corrected. Because these are made-to-order products, an address change or cancellation cannot be guaranteed after production or dispatch has started.
Large and Multiple-Item Orders
Large orders, trade orders and projects containing several murals may require additional production, packing or dispatch time. Items may be shipped together or in separate parcels. If an order is split, tracking information may be provided separately for each parcel.
Missed, Returned or Delayed Parcels
If a delivery attempt is missed, follow the carrier instructions as soon as possible. A parcel may be held, returned or require a redelivery charge if the address is incomplete, the recipient is unavailable or local charges are not paid. Contact us promptly if a parcel is returned, appears lost or cannot be delivered.
Damaged or Incorrect Orders
Please inspect the external packaging when your order arrives. If the packaging or wallpaper appears damaged, take clear photographs of the parcel, shipping label and product before disposing of any packaging. If the product is damaged, defective or incorrect, contact us with your order number and photographs before cutting or installing it.
Do not install wallpaper that appears damaged or incorrect. Once installation or cutting has started, it may be difficult to assess the original condition of the product and installation costs may not be recoverable.
Before You Place an Order
- Confirm your wall measurements and include the recommended installation allowance.
- Check the product material, finish, installation method and available sample options.
- Make sure your delivery address and contact details are complete and accurate.
- Review the delivery estimate and any charges shown at checkout.
- Keep your order confirmation and tracking details until delivery is complete.
For a question about a specific shipment, contact BM Bespoke Mural Wallpaper with your order number. We will check the production and carrier information available for your order and help clarify the next step.